Legal Statements

Returns and Cancellations Policy

All orders placed, are manufactured to ‘the customers’ (the person who places the order) specific requirements. By placing an order with us, you hereby agree that all the information that you provide to us in order to manufacture the product, to be exact, and in accordance with our recommendations set out in our measuring guides.

We do not offer a refund/cancellation policy once the order has been confirmed and processed, which is completed after ‘we’ (Leicester Window Supplies Ltd, here within referred to as ‘us’, ‘we’, ‘ourselves’) has called the customer to confirm that all details be correct and/or accurate.

All of our products are bespoke and are manufactured to the sizes given by ‘the customer’ and if any size issues arise as a result of poor measurement, ‘the customer’ is responsible for rectification of any problems that occur as a direct result.

Leicester Window Supplies Ltd will endeavour to manufacture all of their products as closely as possible to the measurements that have been provided, however, an allowance of  +/-6mm tolerance must be taken due to the nature of the products and the manufacturing process. Anything outside of this remit ‘we’ take responsibility for rectifying.

All goods must be checked on delivery and once satisfied with their condition, a signature must be provided to acknowledge receipt and satisfaction with the product. We do not accept responsibility for any cosmetic issues that arise after this point.

In circumstances where we have been unable to rectify any issues within a suitable time frame (at least 90 days) will a refund be considered.
If there is a difference of opinion between the quality expected by the customer and the quality that is delivered and ‘we’ consider it to be of high standard, a third party inspection must be completed by a professional surveyor, to be paid for by ‘the customer’ and a formal report be processed. We will then undertake any further work recommended within the report.

Any complaints that arise as a direct result of our service, must be notified to ‘us’ within 14 days of receiving said goods. Where possible, evidence should be recorded and included within the initial notification. Notification can be done either by written letter to address, 1309 Melton Road, Syston, Leics. LE7 2EN. Or by email to A reply will be issued to you within 14 days from the date we receive the initial complaint with our intention of action to resolve said issue/s.


The type of individual panes of double glazing and their arrangement shall in the absence of any special arrangement detailed in the contract be determined by the company. Glass used by the company in its double-glazing units shall be of a thickness and weight determined by the company’s technical surveyors. The company excludes liability for the optical effect attributable to natural phenomena.

Only glass from suppliers of the highest reputation will be used but no guarantee is given that any glass so used is perfect and the company excludes liability for optical effects attributable to natural phenomena. Leicester Window Supplies frames and double glazed sealed units are guaranteed by this company for ten years for all material and labour used excepting misuse of the product. Hardwood internal cills cannot be guaranteed.

Although time is not the essence of this contract the work will be commenced as soon as possible but liability cannot be accepted for any delay due to circumstances beyond the company’s control.

All the terms of the contract between the company and the customer are contained in the contract and in these conditions and no oral or written arrangements between the customer and any agent or representative of the company not contained in the contract shall be in any way binding upon the company.

No guarantee or warranty is given that the installation of the company’s double glazing units will eliminate or reduce any condensation existing on the premises or that any double glazing units installed by the company will be free from condensation except where found between two panes of glass.

The customer will give access to the premises to the company, its workmen at all reasonable times so that the company may complete the installation in accordance with this contract.

Any alterations to pelmets, telephone cables, T.V. cable ariels, electric cables, alarms etc, or blinds found necessary to fit replacement window frames is the responsibility of the customer.

Any plaster or rendering work will be unpainted; no redecorating or pebble-dashing work is included.

The company cannot accept any responsibility for any glass breakage after installation.

Our representative is authorised to accept a cheque or cash with this order. Payment of the due balance must be paid to our installer upon completion of the contract. All cheques are to be made payable to the company. It is understood that there are no agreements between the companies’s representative and the customer other than those embodied in this contract.

Payment must be made either by cash or cheque handed to the foreman fitter or driver, but in any case the customer must retain a copy of the contract with the payments indicated and receipted by the person to whom the cheque or cash is handed. The purchaser shall not be entitled to withhold payment by reason of any alleged minor defect. The company will investigate an alleged defect after payments in full of the balance payable on completion. When payment is not made on the due date in accordance with this condition, the company shall have the right to require payment of interest on the outstanding amount at a rate of 2% per month from the due date until the date of actual payment.

This contract is binding on both parties and is not subject to cancellation except upon surveyors’ report.

The company reserves the right to add interest at 2% and charge such interest on a daily basis to any overdue accounts.

Any overdue account may invalidate the guarantee. Minor remedial work will not be regarded as reason for withholding settlement of the account.

All debris will be removed from site.

It is impossible to ascertain from a survey whether the brickwork or any area of the tile or plaster or rendering is likely to collapse when the work involves the removal of existing frames and timbers. The company will use the utmost care to prevent the collapse of any structural works, but should this occur the purchaser will pay the net cost of labour and materials necessary to repair the same.

This Contract does not in any way affect your statutory rights.

If the customer has had no contact with the surveyor 7 days after signing this contract, then they must contact the company’s head office.

We reserve title on all goods supplied until payment has been paid in full.

Any legal costs incurred in the collection of a debt will be charged to the customer.

VAT will be charged at the current rate.

The customer may cancel the order without penalty during the cooling off period which shall run for seven days from midnight on the day on which the order

was signed by the customer (not including Sundays or bank holidays) where contracts are negotiated away from business premises and by an unsolicited visit.

Any cancellations must be given by written notice by either party.